geoff nairn

eva for Banking empowers financial institutions to deliver a differentiated service proposition that leverages conversational AI to intelligently automate routine interactions. It reduces a bank’s transaction costs and increases efficiency, while delivering a personalized and intuitive customer experience.

Industrial espionage has gone digital and found a powerful ally in social networks. The gadgets and gizmos of the spy movies have not gone away. But today’s corporate spies are more likely to trawl through Facebook pages ...

The Cognitive Contact Center seeks to help telcos and other large enterprises improve the quality and optimize the cost of their customer service operations. It makes extensive use of cognitive technologies to overcome the limitations of a traditional call center that often translate into a bad customer experience.

By tapping into IBM’s Watson Conversation service, Staples now offers a seamless ordering interface for customers across the Staples Easy System ecosystem. The Watson-enabled interface simplifies the customers’ shopping experience, allowing them to quickly reorder supplies, track shipments or chat about customer service needs.

Robots have many useful attributes but intelligence is not yet one of them. The emerging discipline of cloud robotics aims to enable robots to get their smarts from the internet.

Large Enterprise Acceleration Program (LEAP) is a long-term global initiative that will transform the way NTT DATA engages with its largest SAP customers in the Automotive, Life Sciences, Manufacturing and Consumer Goods sectors to create new revenue generating engagements. I produced 32 deliverables including presentations, white papers, video scripts, infographics and product brochures.

Businesses that want to build a franchise in China need to be aware that alongside the seemingly endless opportunity lie the risks of counterfeiting and intellectual property theft. But there are ways to mitigate this threat...

AI will transform many aspects of the vehicle manufacturing process from R&D , project management, business support functions, but especially in the core manufacturing processes. AI-driven systems can automate requests for parts, labor, tools and repairs, create schedules and manage workflows, and identify defects in QA processes.

An iPhone 4S buyer is suing Apple for supposed failings in its Siri voice-activated assistant software. The dissatisfied user claims Siri often did not understand what it was being asked to do or would respond with the wrong answer...

Dropbox has teamed up with Microsoft in the latest move by cloud sharing services to expand beyond the cut-throat consumer market and boost their appeal to business users.

Companies use Big Data Analytics not only to improve efficiency in their operations, but also as the basis for new value-added services. But to achieve these strategic advantages
it is vital that organizations choose the right technology partner.

A generous tariff regime as well as high insolation has driven spectacular growth in concentrated solar power (CSP) deployments in southern Spain. The challenge is now to drive down costs through economies of scale and new technologies ...

Amadeus was looking for a better way to connect its people across different countries and time zones, a digital workplace that would provide them with intuitive access to the tools and news they need each day. It adopted

Like motherhood and apple pie, socially responsible investment warms most people’s hearts. But during a two-year cycle trip across Africa, Swiss investment banker Klaus Tischhauser realized the SRI industry was failing in a key challenge—fighting poverty. ..

Network operators face multiple challenges with 5G networks as they look to go beyond connectivity, push into content and take a bigger share of the market for value-added business services that is now emerging for B2C and B2B segments. To launch this campaign I wrote deliverables for various 5G solutions including 5G Enabling Fabric and 5G Network-as-a-Service.